ORDER HELP / SHIPPING
Shipping without the mystery.
Our apparel is made to order through a distributed fulfillment network. Most orders require approximately 2–5 business days of production before they are handed to a carrier. Production may take longer during high-volume periods, for unusual sizes or colors, or when an item is temporarily unavailable at the nearest facility.
Estimated delivery windows
The estimates below combine a typical 2–5 business day production window with the current standard transit ranges available through our fulfillment network. They are estimates, not guaranteed delivery dates.
| Destination | Typical production | Typical transit | Estimated total |
|---|---|---|---|
| Contiguous United States | 2–5 business days | 2–5 business days standard | 4–10 business days |
| Canada | 2–5 business days | Local when eligible; otherwise international transit may take 10–30 business days | Varies by routing; allow up to 12–35 business days |
| United Kingdom | 2–5 business days | Local when eligible; otherwise 10–30 business days | Allow up to 12–35 business days |
| European Union | 2–5 business days | Local when eligible; otherwise 10–30 business days | Allow up to 12–35 business days |
| Australia | 2–5 business days | Local when eligible; otherwise 10–30 business days | Allow up to 12–35 business days |
Alaska, Hawaii, Puerto Rico and certain U.S. territories: delivery may require approximately 7–12 additional business days depending on the route.
Local fulfillment
Eligible products and variants may be routed to a production partner closer to the customer in the U.S., Canada, the UK, the EU, and Australia. This can shorten delivery, but local production is not guaranteed for every color, size, or order.
Tracking
When tracking is available, it is emailed after the carrier accepts the shipment. Tracking can take a short time to begin showing movement. Multiple-item orders may ship separately and receive separate tracking numbers.
Customs and import charges
Cross-border orders can be delayed by customs and may be subject to duties, taxes, brokerage, or import fees. Where these charges are not collected at checkout, they are generally the customer's responsibility unless applicable law requires otherwise.
Address problems and delivery issues
Please review your address before checkout. An incomplete or incorrect address can cause a return, failed delivery, or extra reshipping cost. If tracking shows a delivery problem, contact us as soon as possible at madvibeclub@gmail.com with your order number.
Carrier estimates can change because of weather, customs, peak seasons, network disruptions, and other events outside our control.